If upon receiving the product you observe any problem or factory failure and you have not contacted us, the first step is to contact us to be able to notify us of the problem and confirm that you can not solve it. For this we thank you that you fill in the form on the contact page, following this link
If after notifying us of the problem has not been resolved, you can request the return of the product, without having been used and always in its original packaging, during the 7 days since you receive it. Requests for products that arrive damaged due to improper packaging will not be accepted.
It is necessary at the time of return that the product has not been used, it must be in perfect condition and in its original packaging, including manuals, warranties and documentation, accessories and / or promotional gifts included in your case. In case the products are damaged due to manipulation by the customer, the return will not be accepted. Once the items have been received in our warehouses, they will be reviewed to check the good condition of the same, this being a requirement for the processing of the return.
Shipping costs will not be reimbursed and collection costs will always be borne by the buyer (Customer) and not by Anomy. Returns will never be accepted postage due. The shipping costs will only be refundable in the case of wrong delivery or defective product.
To process the return you will have to follow the following steps:
– Have contacted us first to notify us of the problem.
– Complete the form that you will find on this page, in its entirety. Please, copy the answer and name of the person of Anomy with whom you contacted, to confirm that the problem has not been solved.
We will review your request and we will respond within three business days with the instructions to carry out your return.
Or to the following email address, indicating in the subject “Low”: info (at) anomysup (dot) com
The personal data provided through this form will be incorporated into a data file duly registered with the Spanish Agency for Data Protection and will be treated in accordance with Organic Law 15/1999, on the Protection of Personal Data, as well as such as those of Royal Decree 1720/2007, of December 21, which approves the Regulation for the development of Organic Law 15/1999, of December 13, on the protection of personal data.
The data collected in this form will be used solely and exclusively for the purposes indicated. In no case will be transferred to third parties or used for purposes of commercial promotion by third parties.